CUSTOMER CARE
我們致力為每一位顧客提供愉快且安心的購物體驗。除了提供高品質的產品外，我們同樣重視售後服務與溝通。我們的客服團隊會於 1–2 個工作日內 回覆您的查詢，並協助解答與訂單、送貨或產品相關的問題，確保您能安心購買。
We are committed to providing every customer with a pleasant and reliable shopping experience. Beyond delivering quality products, we place equal importance on after-sales service and communication. Our customer care team responds within 1–2 business days to assist with questions regarding orders, shipping, or products, so you can shop with confidence.
若您需要聯絡我們，請透過以下方式：
If you need to reach us, you can contact us through:
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Email: [hkfeelfilm@gmail.com]
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Instagram DM: [@feelfilm.hk]
我們相信透明、及時的溝通能夠建立信任，並讓顧客感受到被重視。無論是訂單查詢、產品問題，還是售後支援，您都可以放心與我們聯絡，我們會盡力提供最佳解決方案。
We believe transparent and timely communication builds trust and shows our customers that they matter. Whether it’s an order inquiry, product issue, or after-sales support, you can count on us to provide the best possible solution.
PRIVACY & SAFETY
個人資料的收集與使用（Collection & Use of Personal Data）
本公司僅在提供服務及完成交易所需的情況下，收集和使用客戶的個人資料，例如姓名、聯絡方式及送貨地址。所有資料將用於：
We collect and use customers’ personal information only when necessary to provide our services and fulfill transactions, such as name, contact details, and delivery address. Information may be used for:
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處理訂單與付款 Processing orders and payments
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安排送貨與物流 Delivery and logistics
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客戶服務與售後支援 Customer service and after-sales support
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必要時的帳戶驗證或安全檢查 Account verification and security checks
付款安全（Payment Security）
本公司使用 第三方銀行及支付平台（如 PayPal、信用卡、FPS、PayMe 等）處理付款，所有交易均受加密保護。
We use third-party banking and payment platforms (e.g., PayPal, Credit Card, FPS, PayMe) to process transactions securely, with encryption to protect your payment data.
資料存儲與保護（Data Storage & Protection）
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我們採用合理技術措施保護個人資料免遭未經授權的訪問、披露或更改。
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所有資料僅存儲於安全的伺服器，並限制授權人員訪問。
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我們不會在未經允許下向第三方出售或分享您的個人資料。
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We implement reasonable technical measures to protect your personal data from unauthorized access, disclosure, or alteration.
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Data is stored on secure servers with restricted access to authorized personnel only.
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We do not sell or share your personal data with third parties without consent.
通知與聯絡（Communication with Customers）
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在訂單完成後，我們可能會透過電郵或 WhatsApp 聯絡客戶，確認訂單及提供追蹤資訊。
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如有推廣或優惠活動，將僅在客戶同意接收的情況下發送。
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After purchase, we may contact customers via email or WhatsApp to confirm orders and provide tracking details.
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Promotional messages will only be sent if customers have opted in.
更新與修改（Updates to Policy）
本政策可能因法律要求或業務需要而更新，最新版本將公佈於網站。
This policy may be updated due to legal or business requirements, and the latest version will always be published on our website.
WHOLESALE INQUIRIES
我們誠邀零售商、概念店及分銷商與我們合作，將 Kodak 系列產品及其他特色商品帶到更廣泛的市場。如果您有興趣成為合作夥伴，歡迎與我們聯絡，我們將提供批發價目表、訂購細則及宣傳素材，協助您更輕鬆地推廣產品。
We welcome retailers, concept stores, and distributors to collaborate with us in bringing Kodak collections and other unique products to a wider market. If you are interested in becoming a partner, please reach out to us. We will provide wholesale pricing, order guidelines, and marketing materials to support you in promoting our products.
如需批發合作，請透過以下方式聯絡：
For wholesale inquiries, please contact us at:
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Email: [hkfeelfilm@gmail.com]
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Instagram DM: [@feelfilm.hk]
我們相信長期合作關係能為彼此帶來穩定而持續的發展。期待與您攜手合作，將我們的產品帶給更多喜愛影像及設計的顧客。
We believe long-term partnerships create mutual growth and sustainable opportunities. We look forward to working with you to share our products with more photography and design enthusiasts.
PAYMENT METHODS
- Credit / Debit Cards
- Payme